Users are strongly advised to allow the payment system to complete all processing stages before closing their browser or navigating away. Interrupting the payment process may result in incomplete transactions and delayed ticket delivery.
Cancel your ticket within 24 hours of purchase for a full refund.
Cancel up to 7 days before the event date and receive 75% refund.
Cancel between 3-6 days before the event and receive 50% refund.
Tickets cancelled less than 3 days before the event are not eligible for refunds.
| Time Before Event | Refund % | Processing Fee | Additional Charges |
|---|---|---|---|
| 24 hours after purchase | 100% | ₦0 | None |
| 7+ days before event | 75% | 25% of ticket price | ₦500 admin fee |
| 3-6 days before event | 50% | 50% of ticket price | ₦750 admin fee |
| Less than 3 days | 0% | 100% of ticket price | Not eligible |
Log into your WakaTix account and submit a refund request.
Our team verifies your request and confirms refund amount.
Approved refunds are processed within 3-5 business days.
Refunds credited to original payment method. Bank processing may take 1-3 days.
Full refunds for documented medical emergencies.
Travel delays, visa issues, or transport problems generally not eligible.
If an event is cancelled by organizer, full refund will be issued.
Refund policies may be adjusted during natural disasters or government restrictions.
If you have questions about our refund policy or need assistance with a refund request:
Last Updated: November 18, 2025
This Refund Policy is subject to change. Updates posted on this page with notice.
